Last Updated: 10/18/2023
GoForward, Inc. and the Medical Group (collectively, "Forward") provide these Text Message Terms & Conditions ("SMS Terms"), which govern the provision and delivery of text messages by us and our text message service providers to you.
Please review Forward’s Privacy Statement to understand how we collect, use, and disclose your personal information and Forward’s Notice of Privacy Practices to understand how and disclose your Protected Health Information ("PHI").
"Text Message Service" includes any arrangement or situation in which Forward and/or its service providers send(s) (or indicates that it may send or receives a request that it send) one or more text messages.
"Opting In", and "Opt In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages from Forward and/or its service providers.
"Opting Out", and "Opt Out" refer to requesting to no longer receive text messages by replying "STOP" (or "QUIT", "END", "CANCEL", "UNSUBSCRIBE", or "STOP ALL") in accordance with these SMS Terms to any text message received from us.
Forward uses the Text Message Service to communicate with our Users and other individuals who express interest in receiving information about our Service. We or our service providers may send text messages to provide you with information you request from us, inform you of aspects of and updates to our Service that may be of interest to you, address billing and collection issues, process sign-up, and respond to your inquiries. We may also send text messages regarding various aspects of Users’ medical care, including without limitation wait times, follow-up questions, test results, prescriptions, appointments, and patient satisfaction surveys.
You understand that standard SMS text messaging is not a confidential method of communication, may be insecure, and there is a risk that these electronic communications—some of which may contain information about your medical condition and care—might be intercepted and read by a third party. We encourage you to password protect your mobile device(s) and enable encryption, if available. However, even these measures will not guarantee that your information will not be read by a third party (including, for example, if you share or allow another person to use your mobile device).
By Opting In to a Text Message Service:
After Opting In, in addition to the main messages the Text Message Service offers, you may receive one or more welcome messages or administrative messages, such as a request to confirm your Opt In.
Forward may terminate the Text Message Service or your participation in the Text Message Service at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received. These SMS Terms survive any termination of the Text Message Service or your participation in the Text Message Service.
Recipients of the Text Message Service may Opt Out by replying "STOP" (or "QUIT", "END", "CANCEL", "UNSUBSCRIBE", or "STOP ALL") to any text message they receive from us.
Your Opt Out request may generate either a confirmation text or a text seeking clarification of your request. If you receive a clarification request, please provide the information necessary so that we can complete your Opt Out.
For help with the Text Message Service, recipients can reply "HELP" to any text message they receive from us.
The Text Message Service may not be available on all mobile carriers and carrier participation can change without notice. Further, the content of the Text Message Service is not compatible with all cell phone models. Forward is not liable for delayed or undelivered SMS text messages, as delivery of SMS text messages relies on effective transmission from your mobile carrier and compatibility of the message content with your device.
We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time. Such modifications, additions, or deletions will be effective immediately upon posting unless applicable law requires us to provide additional notice or take other actions before such changes can become effective. Your continued enrollment in Forward's Text Message Service shall be deemed to constitute acceptance by you of such modifications, additions or deletions.